F.A.Q
We deliver our customers extremely fast. Upon receipt of your order, you will be delivered within 3 – 12 working days.
Yes, absolutely. We deliver worldwide.
We deliver our products from France, 86 Avenue du Général Leclerc, 02800 La Fère, in an extremely short time.
Yes of course, wait 1 days after your order and ask us via email at contact@stghellis.com.
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
We are sorry to hear that. Simply send us a picture of the damaged item in question to the following email address contact@stghellis.com and we will send you a similar replacement item as quickly as possible.
The head office of stgHellis is located at 86 bis, Avenue du Général Leclerc 02 800 La Fère, France. But our stock is located in China.
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email, contact@stghellis.com
We do our best to resolve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the recourse is made within 30 days of the order date and the product(s) concerned are not sold out. For more information, please read more about our refund policy here refund policy link